Product Support Service Level Agreement (SLA)

Pitronote aims to respond within 24 hours to new support requests and provide an update at least every 48 hours for existing support requests, although we frequently respond much faster.

Our Support SLA covers Pitronote add-ons exclusively and does not cover support of Atlassian software or any third party software.

Product Support Includes:

Help in any issue, guide, training or any other matter regarding our products.

Hours of Operation:

We are based in Israel so our business hours are Sunday - Thursday, 09:00 - 17:00 IL time (GMT+03:00)

Support request can be open by email to support@pitronote.atlassian.net

Or by visiting our Service Desk portal at https://pitronote.atlassian.net/servicedesk/customer/portals